Relevant Experience

In my role as a Service Team Leader at Wegmans, I support and coordinate teams of over 100 employees by executing essential daily operations in a fast‑paced, customer‑focused environment. I open and close the store, complete payroll tasks, ensure compliance with required trainings and workplace safety standards, and assist across multiple departments to maintain smooth workflows. I train and onboard new employees, contribute to internal communications, and help facilitate team‑building and people‑development efforts that strengthen performance and engagement. Through this hands‑on leadership, I’ve developed strong skills in operational execution, cross‑departmental collaboration, and people‑centered problem‑solving foundations that continue to shape my growth in healthcare administration and HR.

During my job shadowing experience at WakeMed, I observed the daily responsibilities of a Medical Practice Manager overseeing both pediatric and adult primary care operations. I gained firsthand insight into practice‑level leadership by watching how patient flow, scheduling, documentation, and staff coordination were managed to keep the clinic running efficiently. I also observed quality improvement processes, benchmarking, and the use of tools like Qualtrics for patient experience and operational feedback. This experience strengthened my understanding of project management, communication across clinical and administrative teams, and the systems that support safe, high‑quality patient care. It deepened my interest in healthcare administration by showing how strong leadership, data‑driven decision‑making, and well‑designed workflows directly impact patient outcomes and organizational performance.

Through my volunteer work with my local EMT squad, I gained firsthand exposure to emergency response, patient triage, and the fast‑paced decision‑making required in pre‑hospital care. I assisted with assessing patient needs, supporting stabilization efforts, and coordinating with clinical teams to ensure safe and efficient transitions of care. This experience strengthened my ability to stay composed under pressure, communicate clearly in high‑stress situations, and understand the critical role that frontline responders play in the broader healthcare system. It also deepened my commitment to people‑centered care and reinforced my interest in the operational and administrative structures that support emergency and primary care services.