Relevant Experience

In my role as a Service Team Leader at Wegmans, I support and coordinate teams of over 100 employees by executing essential daily operations in a fast‑paced, customer‑focused environment. I open and close the store, complete payroll tasks, ensure compliance with required trainings and workplace safety standards, and assist across multiple departments to maintain smooth workflows. I train and onboard new employees, contribute to internal communications, and help facilitate team‑building and people‑development efforts that strengthen performance and engagement. Through this hands‑on leadership, I’ve developed strong skills in operational execution, cross‑departmental collaboration, and people‑centered problem‑solving foundations that continue to shape my growth in healthcare administration and HR.

During my job shadowing experience at WakeMed, I observed the daily responsibilities of a Medical Practice Manager overseeing both pediatric and adult primary care operations. I gained firsthand insight into practice‑level leadership by watching how patient flow, scheduling, documentation, and staff coordination were managed to keep the clinic running efficiently. I also observed quality improvement processes, benchmarking, and the use of tools like Qualtrics for patient experience and operational feedback. This experience strengthened my understanding of project management, communication across clinical and administrative teams, and the systems that support safe, high‑quality patient care. It deepened my interest in healthcare administration by showing how strong leadership, data‑driven decision‑making, and well‑designed workflows directly impact patient outcomes and organizational performance.

Through my volunteer work with my local EMT squad, I gained firsthand exposure to emergency response, patient triage, and the fast‑paced decision‑making required in pre‑hospital care. I assisted with assessing patient needs, supporting stabilization efforts, and coordinating with clinical teams to ensure safe and efficient transitions of care. This experience strengthened my ability to stay composed under pressure, communicate clearly in high‑stress situations, and understand the critical role that frontline responders play in the broader healthcare system. It also deepened my commitment to people‑centered care and reinforced my interest in the operational and administrative structures that support emergency and primary care services.

Through my volunteer work with Tri‑Area Ministry, I supported food distribution, hygiene supply access, and essential resources for families across Wake County. This experience exposed me to the real and persistent impact of social determinants of health — including food insecurity, transportation barriers, and economic instability — and deepened my understanding of how community organizations bridge critical gaps in care. I assisted with organizing donations, preparing distributions, and engaging directly with individuals and families in need, which strengthened my commitment to advocacy, equity, and people‑centered service. This work reinforced my belief that effective healthcare administration must extend beyond clinical settings and address the systemic factors that shape health outcomes and quality of life.

• Develop branded marketing materials and manage social media outreach, generating 500–1,000+ views per post.

• Coordinate community engagement efforts, including events that produced early customer leads and increased visibility.

• Support administrative planning, client communication, and brand development strategies for a growing local business.

• Assisted with home‑building projects that supported safe, affordable housing for local families.

• Collaborated with volunteers and site leaders to complete construction tasks efficiently and safely.

• Demonstrated teamwork, reliability, and a strong commitment to community service.

• Supported daily administrative operations across multiple departments, assisting with scheduling, documentation accuracy, and patient flow coordination.

• Worked closely with practice managers to understand staffing needs, operational challenges, and workflow priorities in real time.

• Assisted with front‑office tasks such as verifying patient information, preparing documentation, and observing how teams manage high‑volume clinical environments.

• Participated in quality and risk‑management discussions, helping gather information and identify small‑scale workflow improvement opportunities.

• Engaged directly with clinical and administrative staff to understand how communication, teamwork, and system processes impact patient experience and operational efficiency.