Skills & Certifications

Alison — CPD Certified

This certification strengthened my understanding of quality management principles, service delivery standards, and the operational practices that support safe, effective patient care. It reflects my commitment to continuous improvement and excellence in healthcare environments.

HIPAA Exams / 360Training — IACET Accredited

This training deepened my awareness of inclusive workplace practices and strengthened my ability to support equitable, culturally responsive environments. It also enhanced my communication skills and understanding of how diversity impacts team performance and patient experience.

HIPAA Exams / 360Training — IACET Accredited

This certification provided foundational knowledge of HIPAA regulations, patient privacy, and compliance expectations in healthcare settings. It strengthened my ability to support safe, ethical, and legally compliant care delivery across clinical and administrative roles.

LinkedIn

This certification strengthened my ability to analyze complex situations, evaluate information objectively, and make well‑reasoned decisions in fast‑paced environments. I developed skills in identifying biases, assessing risks, weighing alternatives, and applying structured thinking to improve outcomes. These competencies support my work in healthcare administration by enhancing my judgment, improving problem‑solving accuracy, and ensuring decisions are grounded in clarity, evidence, and equity‑focused reasoning.

CITI Program

This certification strengthened my understanding of ethical principles, regulatory requirements, and best practices for conducting research involving human participants. I gained competencies in informed consent, privacy and confidentiality protections, risk assessment, and culturally responsive research design. The training emphasized safeguarding vulnerable populations, minimizing bias, and ensuring that research practices promote fairness, respect, and participant well‑being. These skills support my work in health administration by reinforcing my commitment to equity, ethical decision‑making, and evidence‑based approaches that prioritize the dignity and safety of individuals and communities.

Thurgood Marshall College Fund

The Thurgood Marshall College Fund’s Coaching Foundations Learning Series strengthened my leadership, communication, and professional development skills through evidence‑based coaching frameworks and real‑world application. The program emphasized self‑awareness, goal setting, strategic thinking, and accountability — all essential competencies for emerging leaders. I gained tools for navigating complex workplace dynamics, building confidence, and communicating with clarity and purpose. The series also reinforced the importance of equity‑centered leadership and the responsibility to uplift others through mentorship, advocacy, and intentional professional growth. These skills directly support my development as a future healthcare administrator committed to leading with integrity, improving systems, and creating environments where people can thrive.

• Workflow coordination and documentation accuracy

• Scheduling support and patient flow awareness

• Hands‑on exposure to clinical operations through EMT volunteering and WakeMed shadowing

• Understanding of quality, safety, and operational efficiency in care environments

• Supporting small‑business operations, planning, and administrative tasks

• Calm, structured, people‑centered leadership style

• Training, onboarding, and performance support for new team members

• Leading teams of 100+ employees in high‑volume environments

• Coaching individuals to strengthen confidence, clarity, and workplace readiness

• Supporting community engagement and representing a business professionally

• Clear, confident communication with patients, customers, clients, and staff

• Creating branded marketing materials and managing social media outreach

• Professional client communication and service inquiry handling

• Writing, presenting, and conveying information with clarity and purpose

• Building trust through consistent, values‑driven messaging

• Delivering high‑quality service in fast‑paced, high‑expectation settings

• Supporting patient‑centered workflows and documentation processes

• Managing customer concerns, escalations, and service recovery

• Strengthening community relationships through outreach and engagement

• Ensuring positive experiences across diverse populations

• Awareness of HIPAA, healthcare ethics, and quality standards

• Supporting compliance tasks and safety protocols in clinical and retail settings

• Maintaining accuracy in documentation, scheduling, and operational processes

• Ensuring safe, organized environments during community events and outreach

• Commitment to equity, fairness, and ethical decision‑making

• Designing branded marketing materials for digital and print use

• Managing social media outreach with posts reaching 500–1,000+ views

• Supporting community engagement events that generated early customer leads

• Strengthening brand visibility through consistent messaging and design

• Coordinating small‑business marketing projects and timelines

• Communicating professionally with clients, partners, and community members