Professional Summary
A Foundation of Leadership, Service, & Operational Strength
Emerging healthcare operations leader with experience supporting clinical teams, improving workflows, and strengthening organizational efficiency across healthcare, retail, and small‑business environments. I bring a calm, people‑centered leadership style grounded in empathy, accountability, and operational clarity — qualities that allow me to guide teams, resolve challenges, and maintain high‑quality service delivery in fast‑paced settings.
My background spans WakeMed, Wegmans, and Larry J. Gilmore Electrical Co., LLC, where I have contributed to administrative coordination, scheduling and payroll accuracy, compliance awareness, documentation management, and community‑focused engagement. Clinical exposure through EMT volunteering and healthcare shadowing has deepened my understanding of patient flow, safety, and frontline care operations, shaping my commitment to equitable access and high‑quality care.
Currently pursuing a Bachelor of Health Administration at North Carolina Central University, I am building a systems‑level foundation in healthcare quality, risk management, and organizational culture. I am committed to creating environments where strong systems and strong people practices work together to advance equity, improve performance, and deliver meaningful, patient‑centered impact.
What Sets Me Apart
Strategic, People-Focused Leadership
I lead with intention, empathy, and clarity — creating environments where people feel supported, respected, and equipped to perform at their best. My leadership style is calm, structured, and grounded in accountability, allowing me to navigate high‑volume operations while maintaining trust, psychological safety, and team cohesion.
Operational & Systems-Level Thinking
My experience across healthcare, retail, and small‑business operations has strengthened my ability to connect frontline workflows with broader organizational goals. I excel at improving processes, coordinating teams, and supporting efficient, patient‑ and people‑centered operations. I approach challenges with a systems mindset, always considering how decisions impact quality, access, and long‑term performance.
Values-Driven Impact
I am guided by service, integrity, and continuous improvement. Whether supporting clinical teams, leading operational functions, or engaging with communities, I work to ensure that both people and systems thrive. I am committed to advancing equity, reducing barriers to care, and contributing to environments where quality, fairness, and accountability are embedded in everyday practice.